As of October 29th, 2019 all event ticket purchases are ALL SALES FINAL.
Refunds or store credit are unavailable for any ticket purchased after this date. Event tickets also cannot be exchanged for access to other events.
Full details on this and other policies can be found below.
All event seats must be paid for at time of booking. We do not reserve space in events without payment. If attendees are unable to pay when booking they may be placed on a secondary "Wait List" by request. If the class or event becomes full customers on this list will be notified of any openings in the class due to attendee cancellations.
Payment can be made online, in-person, or by phone. All website purchases are processed by PayPal through our Upcoming Events page. Phone purchases are processed through direct credit card processing. In-person purchases may use any form of payment except checks and unsupported credit cards (e.g., Diners or bank cards).
Attendance & Check-In
When attending events at SEDONA attendees must check in with store staff at least 5 to 10 minutes before the start of the event. Check in is mandatory for attendees wishing to be seated for the event. All attendees will receive a 10% OFF coupon and name tag. Attendees are asked to keep this name tag with them during the event so floor staff know who is attending a class. Lost coupons will not be replaced. A name tag cannot be used in place of a 10% OFF coupon.
Attendees are encouraged to arrive at SEDONA early so they may get the most out of their class or event. Late guests are welcome to enter the event at any time up to 15-minutes after start time. After this 15-minute period attendees will not be allowed to enter the class or event. Exceptions can be made however, this is subject to the nature of the event and the wishes of the instructor. Some events may have strict start times as well that ignore this policy at the instructor's discretion.
Refunds, exchanges, or store credit are not possible with event tickets. The only instance a refund will be given is if the event in question is cancelled or the date and/or time of the event is changed. Full details can be found under “Event Cancellations & Date Changes” below.
A secondary list is offered for each class to customers who would like to attend a class that is full or if they are unable to prepay for the class. This list is given priority notice of any cancellation in the class or new openings for seats. Wait list customers will also be notified as soon as possible of any new dates for the class they are interested in. Customers will not be automatically added to the list. This list is by request only and customers must notify store staff that they would like to be added.
Our website has a built in system to contact event attendees by e-mail. If you do not provide an e-mail or block our address you will not receive a reminder. Attendees who purchase tickets in-person or over the phone will not receive an automated reminder.
Event Cancellations & Date Changes
All event times and dates are subject to change. If an event date/time is changed attendees will be notified of the changed date and/or time. If possible, attendees will be given the choice of a full refund or to have their seat(s) transferred to the rescheduled date and/or time of the event. Refunds issued in this way will be a full and complete refund in the same form the payment was made in, if possible. This means that cash purchases will be refunded in cash, credit card purchases refunded to the same credit card, etc. While the store will try to honor cash purchases with a cash refund in some cases a cash refund is not possible. Instead a check will be issued for the amount owed within a week's time of class cancellation or rescheduling.
Status of Event Policies
The policies and guidelines outlined in this web page are subject to change at any time. Store employees are not responsible for notifying customers of our policies in regards to event bookings. This web page is not meant to serve as an exhaustive document covering all situations or eventualities concerning our events. It is available as a reference for our customers for their convenience.
If you have questions regarding our event policies please contact us by e-mail at or by phone during normal business hours at #808-591-8010.