Frequently Asked Questions

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Questions & Answers

General

What is Sedona?


Sedona is an award winning store offering gifts, jewelry, services, metaphysical and jewelry classes and psychic readings for personal and spiritual growth. Sedona is a one of a kind store and has been locally owned and operated since 1988.

Our store offers Psychic readings daily from professional psychic readers who use a variety of tools such as clairvoyance, tarot, palmistry, astrology, sound healing, mediumship, reiki and more.

Sedona specializes in handcrafted jewelry set with a large spectrum of semi-precious stones, beads and crystals. We also have the widest selection of tumbled stones, mineral specimens, bead bar and crystals on the Island. Many products that we carry are exclusive to our store such as Ancient Memory Oils, Shanti Kai Essences, Susan Gemini Products, Go Jolly Jewelry, Magical Delights and many others. We also offer organic essential oils by Snow Lotus, Hawaiian Rainforest Flower essences, Feng Shui Products, Sai Baba incense, Reiki charged soy candles, divination cards, sage, healing music and meditation audios, Tibetan Bowls and tingshas, clothing and fashion accessories, Bellapierre mineral make-up and organic skin care, children's books, jewelry making findings, Woodstock Windchimes, Swarovski Crystals and much more.

New stock is put out every week so there is always something new. Make sure to join our Loyalty Point Program to earn discounts on your purchases!




Where is Sedona located?


Sedona is located in the Ward Center building of Ward Village, in the interior of the mall next to Bed Bath & Beyond on the ground level. A detailed Google Maps view of our location is available higher on this page.




Is there parking?


Yes, the Ward Village shops offer free parking in a variety of covered parking structures throughout the area. At Ward Center specifically there are six levels of parking stalls open to customers.




What are your hours?


SEDONA is open during the following times:

Monday thru Thursday: 10:00am - 8:00pm
Friday & Saturday: 10:00am - 9:00pm
Sunday: 10:00am - 6:00pm
*State and federal holidays may affect these times.




What payment options do you accept?


We happily accept the following forms of payment:

- Cash (USD)
- Credit Cards (Visa, MasterCard, American Express, Discover, & JCB)
- Gift Cards (Available for Purchase In-Store)
- Traveler's Checks
- Apple Pay
- Google Pay

At this time we do not accept the following forms of payment:

- Personal Checks
- Diner's Credit Cards - Foreign Currency (JPY, CAD, AUD, RMB etc.)
- Crypto Currencies - Layaway Program




What is your Loyalty Point Program


As a member of our Loyalty Point Program, you will receive 1 point for every $10 pre-tax purchase. After collecting a total of 10 points, you will receive $10 merchandise credit off your next purchase of any regular priced non-consignment merchandise. You can redeem this merchandise credit at our physical store location or via a custom mail order. We regret that this merchandise credit from our Loyalty Point Program is not redeemable for purchases made through our online shop.
If you want to use your points and cannot make it to our store you are welcome to place a phone order for merchandise at #1-808-591-8010.





Shopping

Do you sell gift cards?


Sedona Gift Cards can be purchased at our retail store location in any denomination. Once purchased they can only be redeemed at our retail store in Honolulu or through custom mail order. All cards have an expiration date of five years from the date of purchase. No cash or credit card refunds will be given for any unused balance on Sedona Gift Cards. Sedona Gift Cards cannot be replaced if lost or stolen.
At this time we only sell gift cards in-person from our store in Honolulu. If you'd like to use a gift card for a custom mail order please feel free to contact us by e-mail at sedona@sedona-hi.com or by phone at #808-591-8010 and we will be happy to help you.




What is a Custom Mail Order?


SEDONA carries many unique and one of a kind items such as natural gemstones, jewelry, essential oils, incense and much more. All of it available by mail order! Much of our store stock we only carry for a short time, is very one-of-a-kind, or is sold in limited quantities. So we cant always list everything on our online shop. However, we are more than happy to help you via e-mail or by phone to put together a custom mail order of products straight from our sales floor. You will receive high resolution photos of items you’re interested in with detailed descriptions from our sales staff, along with a running price breakdown of your order. We ship both locally and internationally using USPS flat rate priority shipping. You can contact us at #808-591-8010 everyday from 10:00AM – 6:00PM Hawaii Standard Time or send us an e-mail message by clicking below.




What payment options do you accept?


We happily accept the following forms of payment:

- Cash (USD)
- Credit Cards (Visa, MasterCard, American Express, Discover, & JCB)
- Gift Cards (Available for Purchase In-Store)
- Traveler's Checks
- Apple Pay
- Google Pay

At this time we do not accept the following forms of payment:

- Personal Checks
- Crypto Currencies
- Diner's Credit Cards
- Foreign Currency




What is your Loyalty Point Program


As a member of our Loyalty Point Program, you will receive 1 point for every $10 pre-tax purchase. After collecting a total of 10 points, you will receive $10 merchandise credit off your next purchase of any regular priced non-consignment merchandise. You can redeem this merchandise credit at our physical store location or via a custom mail order. We regret that this merchandise credit from our Loyalty Point Program is not redeemable for purchases made through our online shop.
If you want to use your points and cannot make it to our store you are welcome to place a phone order for merchandise at #1-808-591-8010.




What is your return policy?


Returns and exchanges or the issuing of a Sedona Store Credit must be conducted within 30 days of purchase receipt date. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags intact.
Several types of goods are exempt from being returned. We also do not accept products that are intimate, bathing suits or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: * Gift cards
* Downloadable software products
* Some health, cosmetics, cosmetic brushes and personal care items
* Book with obvious signs of use
* CD, DVD, software, cassette tape, or vinyl record that has been opened.
* Seasonal items
* Tumbled stones and beads
* Jewelry findings and tools
* Consignment items such as Starborn Jewelry and Nature Butterfly Art
* Special order or custom order items
* Jewelry or clothing that has been re-sized or altered
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Contact us before mailing any items you wish returned.

Refunds and Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any returned item that is not defective will be eligible for either store credit or an exchange for a similarly priced item. Full refunds are only given if an item is found to be defective before being purchased. Items damaged by the customer or during transit are the responsibility of the customer. If you believe an item was damaged when shipped, you may contact USPS to file a claim.

Late or Missing Refund
If your return was approved for a full refund and you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sedona@sedona-hi.com.

Sale Items
Only regular priced items may be returned, unfortunately sale items cannot be returned or refunded for any reason.

Shipping Returns
To return your product, you should mail your product and a copy of your receipt to: 1200 Ala Moana Boulevard Suite 460, Honolulu, HI, 96814, United States. Please include reason for return and if you would like a refund or an exchange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.




Do you buy stones and jewelry from customers?


Unfortunately we cannot purchase any stone items or jewelry from customers. If you'd like to have your collection appraised for sale we are unable to do so in any official capacity. However, if you'd simply like to bring in stones or gems you want identified and a very rough idea of their value feel free to stop by!

If you are a wholesaler or distributor with a valid G.E. licesnse and are interested in becoming a vendor with us feel free to see our Vendors information page for further details.





Shipping & Handling

How does shipping work?


All items from our retail and online stores are shipped from Honolulu, Hawaii and are delivered via United States Postal Service (USPS) Priority Shipping. Free domestic shipping is available on any order totaling $100 or more before sales tax. Free shipping orders are treated with the same urgency and care as our paid shipping. Free shipping is not available for any international orders, Canada and Japan included.




What is the charge for shipping?


Shipping and Handling Charges for your on-line order will be calculated as follows:




Where do you ship to?


We can ship orders to anywhere within the United States including overseas territories at our regular domestic shipping rate as well as U.S. Military installations.

Shipping to Canada is available at a reduced international rate.
We currently ship internationally (at full price) to the following countries: Australia, Denmark, Germany, Hong Kong, Japan, South Korea, Taiwan, and the United Kingdom. If your country is not on this list and you would like to order from us please feel free to e-mail us at sedona@sedona-hi.com.

For information on shipping prices please see the question above this one titled "What is the charge for shipping?"




How long does shipping take? (Domestic)


Most domestic orders arrive within 5 – 10 days of departure from our store. We are not responsible for any delays in your order or difficulties encountered at it’s destination. Please contact USPS with your confirmation number for any questions or concerns regarding your shipment.




My package is missing or heavily damaged, what can I do?


Claims for lost or damaged packages should be made with your local post office or online at https://www.usps.com/help/claims.htm If USPS asks for additional documentation or information that you do not have you are welcome to contact us for assistance concerning missing information. We can be reached by phone at #808-591-8010 during normal business hours or by e-mail at sedona@sedona-hi.com.




Do you offer other shipping services/methods?


Expedited shipping: We do not offer expedited or rush delivery at this time.
Signature Delivery: If you are concerned about receiving your package we do offer signature confirmation at time of delivery through USPS for an additional fee. Prices vary per order and cannot be processed through our online shop. If you would like signature delivery for your order please contact us at (808)591-8010 or by email at sedona@sedona-hi.com. Multiple Ship-to’s: For multiple shipping addresses, a separate shipping and handling charge will be assessed based on the product total to each address.
Oversized Charges: We will add a delivery surcharge on items that are oversized, heavy or bulky and this charge will be in addition to the regular delivery charge. This charge will never be added to your total without your express approval.

Shipping via UPS, FedEx, etc: At this time our online shop is only able to process shipments via USPS. If you'd like your order delivered by another company, price quotes are available for custom mail orders on a case-by-case basis.




How long does shipping take? (International)


Due to the nature of international shipping estimated delivery dates vary widely. In our experience most international customers receive their package within 7 - 21 business days. Though there is no guarantee your order will arrive within that time frame. We are not responsible for any delays in your order or difficulties encountered at it’s destination. Please contact USPS with your confirmation number for any questions or concerns regarding your shipment.




How can I cancel my order?


All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy: If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation/restocking fee before credit is issued. If you cancel your order AFTER it has been shipped, please follow our Return Policy procedures. The cancellation will be treated as a Return with all applicable fees. Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees. If you wish to cancel your order please contact us immediately by phone at #808-591-8010 or for after hours assistance by e-mail at sedona@sedona-hi.com.





Psychic Readings

What is a psychic reading and why should I get one?


A reader will focus on you using a variety of tools such as clairvoyance, clairaudience, tarot cards, empathy, astrology, psychometry, and other forms of divination. We encourage you to direct the psychic to an area of your life you would like to focus on, ask questions if you have any, and to have an open mind about what comes up in your reading. The reader will tell you the truth about what they see, sense, feel or read in your cards or charts. Using information and energy from the reading, you should gain a greater sense of clarity and perspective in your own life. This perspective will help you to see the path you have chosen to follow and empower you to create a better life through the choices that you make.




Who is the best psychic reader and how do I choose one?


There is not a universal psychic reader that is best for everyone. That is why Sedona offers a variety of talented psychic counselors with different backgrounds, skills, and experiences for you to choose from. It is impossible for anyone to tell you in advance who will be best for you. Only the experience of having an actual reading with that psychic will tell you. That is why we offer mini-readings so you can give a new reader a try. We also have Psychic Profiles for each reader with interview questions for you to peruse at our reader profile page. Please watch or read the interviews with our psychics to see which reader you feel a stronger connection with; trust yourself to choose the right reader. You are the only person who can decide which is best reader for you and it may change from time to time depending on the types of questions you have.




How does Sedona pick it's readers?


Sedona has been offering psychic readings in Honolulu since 1988. We go to great lengths to choose readers who are skilled, professional, experienced and caring psychic counselors. We choose readers whom we would go to ourselves and recommend to our friends. Our psychics are well regarded in both the local and international psychic community. Sedona has been named the best place in Honolulu to get psychic readings by Honolulu Weekly, Best of Honolulu Edition.




How accurate are the readers?


The future is not written somewhere for psychics to go and read. The future is fluid, it doesn’t exist yet! The power to influence the future rests with you not the psychic. Judge for yourself how accurately the reader is in telling you about your present life. Know that future predictions are based on the way things are now. If you don’t like the way things are headed, change something today to create a better future. Our clients consistently refer their friends to our psychics and are often loyal, repeat customers because of how helpful their readings are. Some of our readers are intuitive counselors who will help you with spiritual and personal growth issues that you are currently experiencing and may not necessarily give predictions.




What kind of questions can psychics answer?


Our readers consider themselves intuitive counselors and empathic guides who can help you with a variety of topics ranging from love and relationships, business and career, spiritual development and personal growth using different tools and techniques. Please keep in mind that although our readers take what they do very seriously, our psychic reading services are for entertainment purposes only. Our psychic readers will make every effort to provide you with positive and helpful advice about your life path and relationships. However, this information should not be used in place of any recommendations by medical professionals or other professional therapists.




What is the average length of time for a reading?


We have Mini Readings for 15 minutes where you can give a new reader a try, ask a quick question or ask a follow up question to a previous reading. Our Regular Reading is 30 minutes and an Extended Reading for 45 minutes which is a good amount of time for 3-5 questions depending on the complexity of the questions and are the most popular reading times. Our Full Reading is 60 minutes and this amount of time is recommended for a client who has a number of questions or a number of areas of your life they would like the psychic to address. This is also recommended for Astrological Readings, Translated Readings, Energy Balancing and Feng Shui Consultations. 60 minutes – 90 minutes is helpful for people who may get psychic readings once or twice a year, people who seeks to gain more in depth understanding of their current situation or someone needs more time to connect with the Healing energies.




Can my friend/spouse/family member sit in the reading with me?


All of our readers are happily prepared to help individual clients with their questions and concerns in their own reading. While some of our readers are open to having other people in the room with the main client, other readers feel this is distracting and takes away from the reading as a whole. Some of our readers also do not perform couples readings for a similar reason. Please check at the time of your booking if the reader you are seeing is comfortable with others attending your session or if they take couples readings. Any of our store staff can help. Please make accommodations for someone else to take care of your children during your psychic reading. Our store staff cannot be held responsible for supervising unattended children.




Can I have a reading over the phone?


Yes! All of our readers are available for phone readings whether you’re a local or international customer. Please be aware that your phone service provider may have certain additional charges or fees if you are calling our store internationally or on certain phone plans. Our psychic readers frequently call clients on a separate international phone line that sometimes comes up as a “Hidden” or “Anonymous” number. If your phone plan includes blocking or denying hidden numbers you may be unable to receive our calls. If so, please arrange to disable call blocking for the day of your appointment or provide an alternate phone line for your reading.




Can my psychic reading be recorded?


We currently do not offer recording services for our psychic readings. Clients are however free to bring their smartphone to record their session using the built-in voice memo app found on both Android and Apple devices. If you have questions about what type of recording devices are allowed in the reading rooms please call us at #808-591-8010.





Events

What is the cancellation policy for events?


Refunds, exchanges, or store credit are not possible with event tickets. If an event is cancelled or rescheduled in most instances a full refund will be issued.




How can I get tickets for an event?


Tickets for paid events can be purchased online at our Upcoming Events page, over the phone by calling us at #808-591-8010, or in-store during business hours. All event seats must be paid for at time of booking. We do not reserve space in events without payment. If attendees are unable to pay when booking they may be placed on a secondary "Wait List" by request. If the class or event becomes full customers on this list will be notified of any openings in the class due to attendee cancellations.




What happens if I miss an event I paid for?


You, the attendee, are responsible for your own attendance. SEDONA is not liable for missed classes or events. Full details on this and other policies can be found below.




How do I check-in on the day of my event?


When attending events at SEDONA attendees must check in with store staff at least 5 to 10 minutes before the start of the event. Check in is mandatory for attendees wishing to be seated for the event. All attendees will receive a 10% OFF coupon and name tag. Attendees are asked to keep this name tag with them during the event so floor staff know who is attending a class. If attendees are unable to attend the event they should notify the store as soon as possible. Store credit is available for those who cancel before the 48-hours leading up to the event. After 48-hours there will be no reimbursement of any kind.




I'm running late for my event, can I still attend?


Attendees are encouraged to arrive at Sedona early so they may get the most out of their class or event. Late guests are welcome to enter the event at any time up to 15-minutes after start time. After this 15-minute period attendees will not be allowed to enter the class or event. Exceptions can be made however, this is subject to the nature of the event and the wishes of the instructor.




The event I want to attend is full, what can I do?


A "Wait List" is offered for each class to customers who would like to attend a class that is full or if they are unable to prepay for the class. This list is given priority notice of any cancellation in the class or new openings for seats. Wait list customers will also be notified as soon as possible of any new dates for the class they are interested in. Customers will not be automatically added to the list. This list is by request only.

If you'd like to be added to the Wait List of an event that is currently full please contact us at #808-591-8010.




Will I get a reminder for my upcoming event?


Our website has a built in system to contact event attendees by e-mail. If you do not provide an e-mail or block our address you will not receive a reminder. If you purchase your tickets in person or by phone we will do our upmost to send a reminder to you by e-mail manually.




What happens if you cancel or change the date of an event I'm attending?


All event times and dates are subject to change. If an event date/time is changed attendees will be notified of the changed date and/or time. If possible, attendees will be given the choice of a full refund or to have their seat(s) transferred to the rescheduled date and/or time of the event. Refunds issued in this way will be a full and complete refund in the same form the payment was made in, if possible. This means that cash purchases will be refunded in cash, credit card purchases refunded to the same credit card, etc. While the store will try to honor cash purchases with a cash refund in some cases a cash refund is not possible. Instead a check will be issued for the amount owed within a week of class cancellation or rescheduling.





Have more questions or would like to speak to one of our staff?
Feel free to reach out to us!

E-Mail Us

Start a Conversation!


Our friendly team members are happy to help you personally during our store hours.  Please call us or fill out the contact form and a staff member will return your message as quickly as possible. You may also email us us directly at sedona@sedona-hi.com.

We love connecting with our customers as soon as possible but if you feel we may have missed your message, please message us on Facebook or Instagram.

Our Phone Number:

(808) 591-8010

Our Skype Name:

sedona.hawaii
 

Store Location:

Ward Centre
1200 Ala Moana Blvd. Suite 460
Honolulu, HI 96814, USA

 

Store Hours:

Monday – Thursday: 10:00 am – 8:00 pm HST
Friday & Saturday: 10:00 am – 9:00 pm HST
Sunday: 10:00 am – 6:00 pm HST

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1200 Ala Moana Blvd, Ste 460
Honolulu, Hawaii 96814

Everyday:
11:00a - 6:00p


Email: sedona@sedona-hi.com
Phone: (808) 591-8010

Sedona on Instagram

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